Chart By / Group By

• Jira Service Desk Fields
• System Fields
• Custom Field Types
• Custom Fields - 3rd party apps

Chart By Options - Supported Fields

Jira Service Desk Fields

The following Jira Service Desk fields are supported in Custom Charts

JSD Field	Jira Cloud	Jira Server & Data Center	Notes
Request Type			Supported
Request Channel Type			Supported
Request Language			Supported
Satisfaction Rating			Supported
Organizations			Supported
Approvers			Supported
SLAs	Using Custom JQL Example 🔗	Using Custom JQL Example 🔗	Supported

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System Fields

The following Jira system fields are supported in Custom Charts

System Field	Jira Cloud	Jira Server & Data Center	Notes
Summary			Supported
Assignee			Supported
Creator			Supported
Epic Link			Supported
Epic Status			Supported
Issue Type			Supported
Priority			Supported
Project			Supported
Reporter			Supported
Resolution			Supported
Reviewed			Supported
Status			Supported
Status Category			Supported
Labels			Supported
Component/s			Supported
Affects Version/s			Supported
Fix Version/s			Supported
Labels			Supported
Sprint			Supported
Story Points			Supported
Epic Name			Supported
Environment			Supported
Security Level			Supported
Created Date			Supported
Updated Date			Supported
Due Date			Supported
Time Tracking			Coming soon!
Work logged			Coming soon!
Attachment			Not currently supported
Description			Not currently supported
Development			Not currently supported
Epic Color			Not currently supported
Linked Issues			Not currently supported
Rank			Not currently supported

Custom Field Types

The following custom field types are supported in Custom Charts

Custom Field Type	Jira Cloud	Jira Server & Data Center	Notes
Select List (single choice)			Supported
Select List (multiple choices)			Supported
Radio Buttons			Supported
Check Boxes			Supported
User Picker (single user)			Supported
User Picker (multiple users)			Supported
Labels			Supported
Number			Supported
Project Picker (single project)			Supported
Version Picker (single version)			Supported
Version Picker (multiple versions)			Supported
Text Field (read only)			Supported
Text Field (single line)			Supported
Text Field (multi-line)			Supported
Select List (cascading)			Supported
Date fields			Supported
Date and time fields			Supported

Custom Fields - 3rd party apps

Many 3rd party apps are supported by Custom Charts.

If you find a custom field that isn't supported, please suggest a new custom field.