JSM Customer Portal Reports

JSM Customer Portal Reports

Connect a Confluence knowledge base to a Jira Service Management project and share reports with customers directly in the portal 🖥️

Select a User Impersonation proxy user to load data for users without Jira licenses

Portal example 🔗

Step 1: Connect your JSM Project to a Confluence Knowledge Base


Step 2: Create a report page


Step 3: Create your Custom Jira Charts

  • Create your reports using the Custom Jira Charts macro

  • Enable User Impersonation to display data to portal only users, who can’t see the underlying issues and don’t have a Jira license


Step 4: View your report page as an article in the JSM Portal