Hidden_FAQ_General

Custom Charts provides dashboard gadgets and Confluence macros that allow you to add dynamic charts that look great and are easy to build.

To get started, walk through our quick how-tos on creating and managing your charts:

• Getting Started (Jira)

• Getting Started (Confluence)

Very actively! We have a whole development team dedicated to building and supporting Custom Charts.

You can follow our latest updates on Twitter.

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Yes, we do! You can follow all our recent releases and upcoming features on our actively maintained public feature roadmap.

If you’re looking for a feature and don’t see it on the roadmap, let us know. We regularly incorporate customer feedback into our development backlog - some of the best parts of the app came from requests from people like you!

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If you'd like to ask us a question about Custom Charts, please raise a ticket in our support portal or send an email to support@oldstreetsolutions.com.

Please let us know if you find a bug with our apps so we can fix them as soon as possible!

Our support team is here to help

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Yes! Custom Charts can calculate the sum of average any number field, including the out-of-the-box Story Points, Original Estimate, and Remaining Estimate fields, or any custom number field available in your instance. This option can be changed by selecting options from the Calculate dropdown available at the top of each chart.

All charts can be exported directly as PNG, PDF, and CSV.

Confluence

On Confluence Server & Data Center, exporting pages to PDF or Word will export all charts on the page.

On Confluence Cloud, exporting to PDF and Word requires a few extra steps in order to ensure that the export is accurate and secure. Charts must have User Impersonation enabled, and users must follow the instructions provided on this page:Cloud Page Export - PDF or Word to include the Custom Chart images in the export.

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Currently, it is only possible to directly drive a chart with dynamic values from the first option in a cascading field. However, we do have a feature called Custom JQL that should allow you to build the charts you need. Here is an example that uses the JQL "Cascade Test" = A AND "Cascade Test" = 1 which will find only issues where the value of the cascading field is both A and 1.

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No need to export static charts to display them elsewhere, Custom Charts for Jira and Custom Jira Charts for Confluence are two separate apps, allowing near-identical experiences so you can create beautiful reports in both places.

In Confluence you have extra functionality with User Impersonation, allowing you to do things like display reports in your Jira Service Management knowledge base.

Custom Charts has identical features on Cloud, Server, and Data Center.

Migrating from Confluence Server & Data Center to Confluence Cloud works seamlessly. Simply export a page, space, or entire instance and import it to your Confluence Cloud site. When you install the Cloud version of the Custom Jira Charts for Confluence app your charts will be configured exactly as before.

Migrating dashboards with custom gadgets from Jira Server & Data Center to Jira Cloud isn’t currently supported by Atlassian. This feature is a top priority for our development team and we are actively working with Atlassian on this functionality.

Once you’ve set up your Simple Search how you like it, the next step is to connect it to your Custom Charts so it knows which charts to filter.

To connect a Simple Search gadget to a Custom Chart:

1. Add a Custom Charts for Jira gadget/macro to the page

2. Edit your Custom Charts

3. Select Simple Search Gadget/Macro from the Source dropdown selector

4. Once selected, you’ll see the Reference ID from each Simple Search

   1. If you have multiple Simple Search gadgets on one page, simply edit the Simple Search to find the Reference ID