JSM Customer Portal Reports

Connect a Confluence knowledge base to a Jira Service Management project and share reports with customers directly in the portal 🖥️

Select a User Impersonation proxy user to load data for users without Jira licenses

Portal example 🔗

Step 1: Connect your JSM Project to a Confluence Knowledge Base

• Atlassian Documentation - Cloud

• Atlassian Documentation - Server

Open

Step 2: Create a report page

• The name of this page is what your JSM Portal users will search for to find this report

• Confluence Page Example

Open

Step 3: Create your Custom Jira Charts

• Create your reports using the Custom Jira Charts macro

• Enable User Impersonation to display data to portal only users, who can’t see the underlying issues and don’t have a Jira license

Step 4: View your report page as an article in the JSM Portal