General Questions
If you'd like to ask us a question about Custom Charts, please raise a ticket in our support portal or send an email to support@oldstreetsolutions.com.
Please let us know if you find a bug with our apps so we can fix them as soon as possible!
Our support team is here to help 
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Chart By Options - Supported Fields
Jira Service Desk Fields
The following Jira Service Desk fields are supported in Custom Charts
| JSD Field | Jira Cloud | Jira Server & Data Center | Notes |
|---|---|---|---|
| Request Type |  | | Supported |
| Request Channel Type | | | Supported |
Request Language | | | Supported |
| Satisfaction Rating | | | Supported |
| Organizations | | | Supported |
| Approvers | | | Supported |
| SLAs |
Using Custom JQL |
Using Custom JQL | Supported |
System Fields
The following Jira system fields are supported in Custom Charts
| System Field | Jira Cloud | Jira Server & Data Center | Notes |
|---|---|---|---|
| Summary | | | Supported |
| Assignee | | | Supported |
| Creator | | | Supported |
| Epic Link | | | Supported |
| Epic Status | | | Supported |
| Issue Type | | | Supported |
| Priority | | | Supported |
| Project | | | Supported |
| Reporter | | | Supported |
| Resolution | | | Supported |
| Reviewed | | | Supported |
| Status | | | Supported |
| Status Category | | | Supported |
| Labels | | | Supported |
| Component/s | | | Supported |
| Affects Version/s | | | Supported |
| Fix Version/s | | | Supported |
| Labels | | | Supported |
| Sprint | | | Supported |
| Story Points | | | Supported |
| Epic Name | | | Supported |
| Environment | | | Supported |
| Security Level | | | Supported |
| Created Date | | | Supported |
| Updated Date | | | Supported |
| Due Date | | | Supported |
| Time Tracking |  | | Coming soon! |
| Work logged | | | Coming soon! |
| Attachment |  | | Not currently supported |
| Description | | | Not currently supported |
| Development | | | Not currently supported |
| Epic Color | | | Not currently supported |
| Linked Issues | | | Not currently supported |
| Rank | | | Not currently supported |
Custom Field Types
The following custom field types are supported in Custom Charts
| Custom Field Type | Jira Cloud | Jira Server & Data Center | Notes |
|---|---|---|---|
| Select List (single choice) | | | Supported |
| Select List (multiple choices) | | | Supported |
| Radio Buttons | | | Supported |
| Check Boxes | | | Supported |
| User Picker (single user) | | | Supported |
| User Picker (multiple users) | | | Supported |
| Labels | | | Supported |
| Number | | | Supported |
| Project Picker (single project) | | | Supported |
| Version Picker (single version) | | | Supported |
| Version Picker (multiple versions) | | | Supported |
| Text Field (read only) | | | Supported |
| Text Field (single line) | | | Supported |
| Text Field (multi-line) | | | Supported |
| Select List (cascading) | | | Supported |
| Date fields | | | Supported |
| Date and time fields | | | Supported |
Custom Fields - 3rd party apps
Many 3rd party apps are supported by Custom Charts.
If you find a custom field that isn't supported, please suggest a new custom field.
All charts can be exported directly as PNG, PDF, and CSV.
Confluence
On Confluence Server & Data Center, exporting pages to PDF or Word will export all charts on the page.
On Confluence Cloud, exporting to PDF and Word requires a few extra steps in order to ensure that the export is accurate and secure. Charts must have User Impersonation enabled, and users must follow the instructions provided on this page:Cloud Page Export - PDF or Word to include the Custom Chart images in the export.
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Currently, it is only possible to directly drive a chart with dynamic values from the first option in a cascading field. However, we do have a feature called Custom JQL that should allow you to build the charts you need. Here is an example that uses the JQL "Cascade Test" = A AND "Cascade Test" = 1 which will find only issues where the value of the cascading field is both A and 1.
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