Hidden_FAQ_General

General Questions

How does Custom Charts work?

Custom Charts provides dashboard gadgets and Confluence macros that allow you to add dynamic charts that look great and are easy to build.

To get started, walk through our quick how-tos on creating and managing your charts:

Getting Started (Jira)
Getting Started (Confluence)

How actively is Custom Charts being developed?

Very actively! We have a whole development team dedicated to building and supporting Custom Charts.

You can follow our latest updates on Twitter.

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Does Custom Charts have a public feature roadmap?

Yes, we do! You can follow all our recent releases and upcoming features on our actively maintained public feature roadmap.

If you’re looking for a feature and don’t see it on the roadmap, let us know. We regularly incorporate customer feedback into our development backlog - some of the best parts of the app came from requests from people like you!

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I need help building a chart, who can I contact?

If you'd like to ask us a question about Custom Charts, please raise a ticket in our support portal or send an email to support@oldstreetsolutions.com.

Please let us know if you find a bug with our apps so we can fix them as soon as possible!

Our support team is here to help

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Which Jira fields are supported by Custom Charts?

Jira Service Desk Fields

System Fields

Custom Field Types

Custom Fields - 3rd party apps

Chart By Options - Supported Fields

Jira Service Desk Fields

The following Jira Service Desk fields are supported in Custom Charts

JSD Field	Jira Cloud	Jira Server & Data Center	Notes
Request Type			Supported
Request Channel Type			Supported
Request Language			Supported
Satisfaction Rating			Supported
Organizations			Supported
Approvers			Supported
SLAs	Using Custom JQL Example 🔗	Using Custom JQL Example 🔗	Supported

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System Fields

The following Jira system fields are supported in Custom Charts

System Field	Jira Cloud	Jira Server & Data Center	Notes
Summary			Supported
Assignee			Supported
Creator			Supported
Epic Link			Supported
Epic Status			Supported
Issue Type			Supported
Priority			Supported
Project			Supported
Reporter			Supported
Resolution			Supported
Reviewed			Supported
Status			Supported
Status Category			Supported
Labels			Supported
Component/s			Supported
Affects Version/s			Supported
Fix Version/s			Supported
Labels			Supported
Sprint			Supported
Story Points			Supported
Epic Name			Supported
Environment			Supported
Security Level			Supported
Created Date			Supported
Updated Date			Supported
Due Date			Supported
Time Tracking			Coming soon!
Work logged			Coming soon!
Attachment			Not currently supported
Description			Not currently supported
Development			Not currently supported
Epic Color			Not currently supported
Linked Issues			Not currently supported
Rank			Not currently supported

Custom Field Types

The following custom field types are supported in Custom Charts

Custom Field Type	Jira Cloud	Jira Server & Data Center	Notes
Select List (single choice)			Supported
Select List (multiple choices)			Supported
Radio Buttons			Supported
Check Boxes			Supported
User Picker (single user)			Supported
User Picker (multiple users)			Supported
Labels			Supported
Number			Supported
Project Picker (single project)			Supported
Version Picker (single version)			Supported
Version Picker (multiple versions)			Supported
Text Field (read only)			Supported
Text Field (single line)			Supported
Text Field (multi-line)			Supported
Select List (cascading)			Supported
Date fields			Supported
Date and time fields			Supported

Custom Fields - 3rd party apps

Many 3rd party apps are supported by Custom Charts.

If you find a custom field that isn't supported, please suggest a new custom field.

Supported Apps
Jira Misc Custom Fields (JMCF)
Power Scripts for Jira
ScriptRunner for Jira
Xray Test Case Management for Jira
Jira Workflow Toolbox
Risk Register
Profields - Jira Project Tracking (Server & Data Center)
Elements Connect - external data fields (Server & Data Center)
Insight Asset Management (Assets)
Advanced Roadmaps for Jira (Plans)
Multilevel Select (Appsvio)
Multi-Level Cascading Select (Sourcesense)

How can I export my charts?

All charts can be exported directly as PNG, PDF, and CSV.

Confluence

On Confluence Server & Data Center, exporting pages to PDF or Word will export all charts on the page.

On Confluence Cloud, exporting to PDF and Word requires a few extra steps in order to ensure that the export is accurate and secure. Charts must have User Impersonation enabled, and users must follow the instructions provided on this page:Cloud Page Export - PDF or Word to include the Custom Chart images in the export.

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How do I create a chart using a cascading select list?

Currently, it is only possible to directly drive a chart with dynamic values from the first option in a cascading field. However, we do have a feature called Custom JQL that should allow you to build the charts you need. Here is an example that uses the JQL "Cascade Test" = A AND "Cascade Test" = 1 which will find only issues where the value of the cascading field is both A and 1.

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How can I display my Custom Charts in both Jira and Confluence?

No need to export static charts to display them elsewhere, Custom Charts for Jira and Custom Jira Charts for Confluence are two separate apps, allowing near-identical experiences so you can create beautiful reports in both places.

In Confluence you have extra functionality with User Impersonation, allowing you to do things like display reports in your Jira Service Management knowledge base.

In future, my company plans to migrate from Server / Data Center to the Atlassian Cloud. Can Custom Charts be migrated to Cloud and are the features different on Cloud?

Custom Charts has identical features on Cloud, Server, and Data Center.

Migrating from Confluence Server & Data Center to Confluence Cloud works seamlessly. Simply export a page, space, or entire instance and import it to your Confluence Cloud site. When you install the Cloud version of the Custom Jira Charts for Confluence app your charts will be configured exactly as before.

Note: Charts with User Impersonation enabled will be imported with User Impersonation turned off. This is to ensure that Custom Charts are secure by default and, therefore, charts must be edited and re-assigned an Impersonation User after importing.

Migrating dashboards with custom gadgets from Jira Server & Data Center to Jira Cloud isn’t currently supported by Atlassian. This feature is a top priority for our development team and we are actively working with Atlassian on this functionality.

How do I connect Simple Search to Custom Charts?

Once you’ve set up your Simple Search how you like it, the next step is to connect it to your Custom Charts so it knows which charts to filter.

To connect a Simple Search gadget to a Custom Chart:

Add a Custom Charts for Jira gadget/macro to the page
Edit your Custom Charts
Select Simple Search Gadget/Macro from the Source dropdown selector
Once selected, you’ll see the Reference ID from each Simple Search
1. If you have multiple Simple Search gadgets on one page, simply edit the Simple Search to find the Reference ID

Custom Charts for Jira