Licensing and Pricing FAQs
- Becky Schwartz (Unlicensed)
- Courtney Pool
What is the pricing for Custom Charts? | We have a monthly Cloud subscription to Jira and/or Confluence. How do a buy a Custom Charts license? | We have an annual Cloud subscription to Jira and/or Confluence. How do a buy a Custom Charts license? |
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As long as you have a valid payment method associated with your Atlassian account, at the end of your free trial your full subscription will begin automatically. If you have any questions about this process please contact us at support@tempo.io. | f you have an annual Cloud subscription then you will need to purchase an annual licence for Custom Charts. If you have other add-ons then you should have been through this process before. If you have an Atlassian partner that purchases your licences then they will be able to help you with this If you buy your licenses directly from Atlassian then you will need to contact them to get a quote for an annual license for Custom Charts If you have any questions about this process please contact us at support@tempo.io. | |
We are on a Server/Data Center license for Jira and/or Confluence. How do I buy a Custom Charts license? | Can I try Custom Charts before I buy it? | My instance has 500 users but I only 10 need to use Custom Charts. Can I get a license for just those 10 users? |
Navigate to the Marketplace listing, click “Buy it now” and select the hosting type you are using. 
| Yes! You can get a trial from the marketplace to test the app before you buy it. Additionally, we do have the Interactive Showcase available on our website that allows you to view and edit sample charts. | The licensing of apps is controlled by Atlassian. You must purchase the license tier that matches the number of users you have licensed for your host product. For example, if you have a 25-user Confluence license, purchase the Confluence app at the 25-user tier. The app will only function if its license matches or exceeds the tier of the host product – even if only some of your licensed users need to use the app. For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level. |
What happens when my trial expires? | What happens when I uninstall the app? | Can I get a discount? |
All your existing Custom Charts will continue to load. When your trial expires you will no longer be able to edit any existing charts or create new charts until you purchase a valid license. | If you uninstall and re-install Custom Charts no chart data will be lost as it is saved directly to dashboards and pages.
| If you would like to discuss a discounted price please contact us at support@tempo.io. |
I need help purchasing my license. Do you know any Atlassian partners that could help? |
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Yes! Please contact us at support@tempo.io and we can introduce you to our global partner network. . | ||