| Title: | Jira Service Management Examples | |
|---|---|---|
| Owner: | Morgan Folsom (Unlicensed) | |
| Creator: | Morgan Folsom (Unlicensed) | Apr 15, 2021 |
| Last Changed by: | Becky Schwartz (Unlicensed) | Jul 11, 2022 |
| Tiny Link: (useful for email) | https://ossapps.atlassian.net/wiki/x/AQAhag | |
| Export As: | Word · PDF | |
Incoming Links
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Custom Charts for Jira (1)
Example Reports - Use Cases |
Hierarchy
Children (11)
Example Support Dashboard
SLA Reporting: Breached vs Not Breached
SLA Reporting: Average Time to First Response by Assignee
Customer Satisfaction (CSAT) by Assignee
Service Desk Request Channel Type
Requests By Assignee
Requests For Each Customer Organization By Assignee
Requests For Each Customer Organization By Priority
Changes Each Month By Change Type - Last 90 Days
Change Requests For Each Customer Organization
Example Support Dashboard
SLA Reporting: Breached vs Not Breached
SLA Reporting: Average Time to First Response by Assignee
Customer Satisfaction (CSAT) by Assignee
Service Desk Request Channel Type
Requests By Assignee
Requests For Each Customer Organization By Assignee
Requests For Each Customer Organization By Priority
Changes Each Month By Change Type - Last 90 Days
Change Requests For Each Customer Organization
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