Jira Service Management Examples

Example Support Dashboard

This page has a variety of charts that could be useful to teams using a Jira Service Management project. Included are charts that show how many tickets have been created over a period of time, request type breakdowns for a project, and statuses of support tickets.

SLA Reporting: Breached vs Not Breached

This chart shows how a specific project did on meeting their Time to First Response SLA over a specific time period. Using custom JQL the issues are divided into Breached and Not Breached.

SLA Reporting: Average Time to First Response by Assignee

This chart represents average amount of hours it takes each agent to provide an initial response to a Request. We are using the “Time to First Response” SLA to display this information.

Customer Satisfaction (CSAT) by Assignee

This chart calculates an average Customer Satisfaction per assignee, using Jira’s out-of-box Satisfaction field.

Service Desk Request Channel Type

This chart shows all support issues by Request Channel Type.

Requests By Assignee

This chart shows the amount of issues assigned to each user in a Jira Service Management (JSM) project using the out-of-box Assignee field.

Requests For Each Customer Organization By Assignee

This chart shows the amount of issues created by each Jira Service Management customer Organization, broken down by Assignee.

Requests For Each Customer Organization By Priority

This chart shows the amount of issues created by each Jira Service Management customer Organization, broken down by Priority.

Changes Each Month By Change Type - Last 90 Days

This chart shows Changes that occurred in a Jira Service Management project the last 90 days. The chart uses the “Change start date” and “Change type” out-of-box JSM fields.

Change Requests For Each Customer Organization

This chart shows Changes submitted in a Jira Service Management project by each customer Organization. The chart uses the “Organizations” and “Change type” out-of-box JSM fields.

Changes Planned In the Next 90 Days

This chart shows Changes that are Scheduled in a Jira Service Management project for the next 90 days. The chart uses the “Planned start” out-of-box JSM field.