Jira Service Management Examples

 

 

Example Support Dashboard

This page has a variety of charts that could be useful to teams using a Jira Service Management project. Included are charts that show how many tickets have been created over a period of time, request type breakdowns for a project, and statuses of support tickets.

SLA Breached vs Not Breached

This chart shows how a specific project did on meeting their Time to First Response SLA over a specific time period. Using custom JQL the issues are divided into Breached and Not Breached.

Customer Satisfaction (CSAT)

This chart calculates an average Customer Satsifaction per assignee, using Jira’s out of the box Satisfaction field.

Service Desk Request Channel Type

This chart shows all support issues by Request Channel Type.