Chart By / Group By

The Chart By value selects the data used for each segment.

All supported fields will be displayed - See the full list of supported fields below.



To create fully custom charts you can use the advanced options Custom JQL or Saved filters to create segments.

Custom JQLSaved Filters


Chart By Options - Supported Fields

Jira Service Desk Fields

The following Jira Service Desk fields are supported in Custom Charts

JSD FieldJira CloudJira Server & Data CenterNotes
Request Type(tick)(tick)Supported
Request Channel Type(tick)(tick)Supported

Request Language

(tick)(tick)Supported
Satisfaction Rating(tick)(tick)Supported
Organizations(tick)(tick)Supported
Approvers(tick)(tick)Supported
SLAs

(tick)

Using Custom JQL

Example 🔗

(tick)

Using Custom JQL

Example 🔗

Supported
‌‌ 




System Fields

The following Jira system fields are supported in Custom Charts

System FieldJira CloudJira Server & Data CenterNotes
Summary(tick)(tick)Supported
Assignee(tick)(tick)Supported
Creator(tick)(tick)Supported
Epic Link(tick)(tick)Supported
Epic Status(tick)(tick)Supported
Issue Type(tick)(tick)Supported
Priority(tick)(tick)Supported
Project(tick)(tick)Supported
Reporter(tick)(tick)Supported
Resolution(tick)(tick)Supported
Reviewed(tick)(tick)Supported
Status(tick)(tick)Supported
Status Category(tick)(tick)Supported
Labels(tick)(tick)Supported
Component/s(tick)(tick)Supported
Affects Version/s(tick)(tick)Supported
Fix Version/s(tick)(tick)Supported
Labels(tick)(tick)Supported
Sprint(tick)(tick)Supported
Story Points(tick)(tick)Supported
Epic Name(tick)(tick)Supported
Environment(tick)(tick)Supported
Security Level(tick)(tick)Supported
Created Date(tick)(tick)Supported
Updated Date(tick)(tick)Supported
Due Date(tick)(tick)Supported
Time Tracking(warning)(warning)Coming soon!
Work logged(warning)(warning)Coming soon!
Attachment(error)(error)Not currently supported
Description(error)(error)Not currently supported
Development(error)(error)Not currently supported
Epic Color(error)(error)Not currently supported
Linked Issues(error)(error)Not currently supported
Rank(error)(error)Not currently supported





Custom Field Types

The following custom field types are supported in Custom Charts

Custom Field TypeJira CloudJira Server & Data CenterNotes
Select List (single choice)(tick)(tick)Supported
Select List (multiple choices)(tick)(tick)Supported
Radio Buttons(tick)(tick)Supported
Check Boxes(tick)(tick)Supported
User Picker (single user)(tick)(tick)Supported
User Picker (multiple users)(tick)(tick)Supported
Labels(tick)(tick)Supported
Number(tick)(tick)Supported
Project Picker (single project)(tick)(tick)Supported
Version Picker (single version)(tick)(tick)Supported
Version Picker (multiple versions)(tick)(tick)Supported
Text Field (read only)(tick)(tick)Supported
Text Field (single line)(tick)(tick)Supported
Text Field (multi-line)(tick)(tick)Supported
Select List (cascading)(tick)(tick)Supported
Date fields(tick)(tick)Supported
Date and time fields(tick)(tick)Supported





Custom Fields - 3rd party apps

Many 3rd party apps are supported by Custom Charts.

If you find a custom field that isn't supported, please suggest a new custom field.
















Old Street Solutions Ltd. © 2021