Permissions, Data, and Security

Owned by Becky Schwartz (Unlicensed)
Last updated: Sept 01, 2023
2 min read

 

Issue data stored by Custom Charts

No issue data is stored on our servers. We don’t store any issue data on our systems, it just passes through for the chart calculations.

Cloud servers location for Custom Charts

Custom Charts for Jira (Custom Charts) is hosted and managed within Amazon’s secure data centers and utilizes the Amazon Web Service (AWS) technology. The Amazon servers are located in Germany.

Amazon has published security statements that you can find at the following link: https://aws.amazon.com/security

For Server & Data Center is any outside connection required to use Custom Charts?

No. Custom Charts for Server & Data Center are completely stand-alone applications that require absolutely no outside connection to function.

My company accesses Atlassian Cloud using a VPN or Corporate Network/firewall. Will Custom Charts Cloud still work?

Yes. If you are using Atlassian Cloud Jira and/or Confluence you should be fine using Custom Charts. If you experience any problems it is usually caused by your VPN or Corporate Network/firewall blocking access to our servers.

Ask your IT teams to ensure that access to these URLs is unrestricted: