Shared Dashboards FAQ

Owned by Becky Schwartz (Unlicensed)
Last updated: Sept 29, 2023 by Morgan Folsom (Unlicensed)
3 min read

What is a Shared Dashboard owner?

When a Shared Dashboard is created, all of the issues in the charts are loaded with the permissions of the Shared Dashboard owner. This user is the last person to save the Shared Dashboard gadget.

This user is also the only one who can edit Custom Charts that are part of the Shared Dashboard.

How do I change the Shared Dashboard owner?

To change the Shared Dashboard owner, you must be an editor on the Jira dashboard and configure the shared dashboard gadget, then Save. Once you’ve saved the gadget, you are now the owner of the shared dashboard and the only user who can edit any linked Custom Charts on that dashboard.

How do I show/hide the My Dashboards link in the customer portal?

The My Dashboards link will always show in the portal if the Shared Dashboards feature is enabled.

What happens if I delete a Shared Dashboard gadget?

Deleting a Shared Dashboard gadget will:

  • Delete the link that was created - users will no longer be able to access the dashboard in the portal or using any direct link to the Shared Dashboard

  • Allow Custom Charts gadgets on the dashboard to be edited by any dashboard editor again

Can I have more than one Shared Dashboard gadget on a Jira dashboard?

Yes! You can have as many as you want on a dashboard, using the same charts. Each gadget has a unique ID and a unique link, so you can configure different sharing options.

What happens if I change the link access permissions?

Why can't I edit a Custom Chart that's linked to a Shared Dashboard gadget?

Can I use Simple Search with Shared Dashboards?

Where is Shared Dashboards available?

Can I disable Shared Dashboards in my instance?

I added Organizations and Users to my Shared Dashboard link access permissions, why can’t everyone in the Organization see it?

Why are the numbers different on my Shared Dashboard in the portal from what I see on my Jira dashboard?

 

If you don’t see your question on this page, feel free to reach out to our support team!