Custom Charts FAQs

Custom Charts provides dashboard gadgets and Confluence macros that allow you to add dynamic charts that look great and are easy to build.

To get started, walk through our quick how-tos on creating and managing your charts:

Getting Started

Very actively! We have a whole development team dedicated to building and supporting Custom Charts.

Yes, we do! You can follow all our recent releases and upcoming features on our actively maintained public feature roadmap.

If you’re looking for a feature and don’t see it on the roadmap, let us know. We regularly incorporate customer feedback into our development backlog - some of the best parts of the app came from requests from people like you!

If you'd like to ask us a question about Custom Charts, please raise a ticket in our support portal or send an email to support@oldstreetsolutions.com.

Please let us know if you find a bug with our apps so we can fix them as soon as possible!

Our support team is here to help

Custom Charts supports Jira system fields and custom fields (learn more here), as well as fields from 3rd party apps (learn more here).

Yes! Custom Charts can calculate the sum of average any number field, including the out-of-the-box Story Points, Original Estimate, and Remaining Estimate fields, or any custom number field available in your instance. This option can be changed by selecting options from the Calculate dropdown available at the top of each chart.

All charts can be exported directly as a PNG, PDF, or CSV file.

Learn more about how to export in Jira and Confluence here.

Currently, it is only possible to directly drive a chart with dynamic values from the first option in a cascading field. However, we do have a feature called Custom JQL that should allow you to build the charts you need. Here is an example that uses the JQL "Cascade Test" = A AND "Cascade Test" = 1 which will find only issues where the value of the cascading field is both A and 1.

No need to export static charts to display them elsewhere, Custom Charts for Jira and Custom Jira Charts for Confluence are two separate apps, allowing near-identical experiences so you can create beautiful reports in both places.

In Confluence you have extra functionality with User Impersonation, allowing you to do things like display reports in your Jira Service Management knowledge base.

Custom Charts has identical features on Cloud, Server, and Data Center.

Migrating from Confluence Server & Data Center to Confluence Cloud works seamlessly. Simply export a page, space, or entire instance and import it to your Confluence Cloud site. When you install the Cloud version of the Custom Jira Charts for Confluence app your charts will be configured exactly as before.

Note: Charts with User Impersonation enabled will be imported with User Impersonation turned off. This is to ensure that Custom Charts are secure by default and, therefore, charts must be edited and re-assigned an Impersonation User after importing.

Migrating dashboards with custom gadgets from Jira Server & Data Center to Jira Cloud isn’t currently supported by Atlassian. This feature is a top priority for our development team and we are actively working with Atlassian on this functionality.

Once you’ve set up your Simple Search how you like it, the next step is to connect it to your Custom Charts so it knows which charts to filter.

To connect to Simple Search:

1. After you’ve added Simple Search to the Dashboard or page, add a Custom Charts for Jira gadget/macro to the page. If you have an existing gadget/macro on the Dashboard or page, open it up for editing

2. Select Simple Search Gadget/Macro from the Source dropdown selector

3. Once selected, you’ll see the Reference ID from each Simple Search. Select the one you want to connect the gadget/macro to

Time in Status pulls from the issue change log and then keeps a running calculation of the time between events (Running in terms of capturing each status change & summing/averaging them together).

Because Jira Product Discovery (JPD) uses projects, issues, and custom fields just like other Jira products, Custom Charts supports almost all data points.

The exception to this support is currently the Dynamic JPD fields (Custom Formula, Votes).

Otherwise, you are able to create Custom Charts as you would normally, using JPD projects, JQL, or Filters to pull in the data from your roadmaps.