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JSD Customer Portal Reports

Connect a Confluence knowledge base to a Jira Service Desk and share reports with customers directly in the portal 🖥️

Select a User Impersonation proxy user to load data for users without Jira licenses

Portal example 🔗

Step 1: Connect your JSD Project to a Confluence Knowledge Base

Step 2: Create a report page

Step 3: Create your Custom Jira Charts

  • Create your reports using the Custom Jira Charts macro

  • Enable User Impersonation to display data to portal only users, who can’t see the underlying issues and don’t have a Jira license

Step 4: View your report page as an article in the JSD Portal

Screen Recording 2020-10-14 at

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