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Average Time to First Response by Assignee - Hours
Average Time to First Response by Assignee - Hours
This chart displays the average amount of hours it takes each assignee to respond to support requests.
Steps to Configure this Chart in Your Instance
Set the Source to be 1 or multiple Jira Service Management (JSM) projects
Set the Chart type to Tile Chart
Set the Chart by dropdown to Assignee
Set the 3 Calculate dropdowns to:
Average; SLA Time Elapsed; Time to first response
In the Display Options tab on the right side, scroll down to the General options section and set the Time unit dropdown to Hours
Optional: Give your chart a title and combine, rename, and change the color of any segments
Click Save or Insert
Copy the Configuration Code
Copy the configuration code below, then paste it into a Custom Charts gadget or macro to recreate the chart in your own instance (learn more here)!
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