SLA Reporting: Average Time to First Response by Assignee

Average Time to First Response by Assignee

 

This chart represents average amount of hours it takes each agent to provide an initial response to a Request. We are using the “Time to First Response” SLA to display this information.

 

This chart uses a 1D Bar Chart with the following settings:

  • Chart By - Assignee

Calculate dropdown selections are:

  • 1st dropdown: Average

  • 2nd dropdown: SLA Time Elapsed

  • 3rd dropdown: Time to First Response

This report could be adapted to reference any SLA in your Jira instance.

Exported Configuration

To see how this report looks in your Jira, import this configuration directly into your own Custom Charts:

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