SLA Reporting: Average Time to First Response by Assignee
Average Time to First Response by Assignee
This chart represents average amount of hours it takes each agent to provide an initial response to a Request. We are using the “Time to First Response” SLA to display this information.
This chart uses a 1D Bar Chart with the following settings:
Chart By - Assignee
Calculate dropdown selections are:
1st dropdown: Average
2nd dropdown: SLA Time Elapsed
3rd dropdown: Time to First Response
This report could be adapted to reference any SLA in your Jira instance.
Exported Configuration
To see how this report looks in your Jira, import this configuration directly into your own Custom Charts:
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