This chart displays the average amount of hours it takes each assignee to respond to support requests.
Steps to Configure this Chart
Set the Source to be 1 or multiple Jira Service Management (JSM) projects
Set the Chart type to Tile Chart
Set the Chart by dropdown to Assignee
Set the 3 Calculate dropdowns to:
Average; SLA Time Elapsed; Time to first response
In the Display Options tab on the right side, scroll down to the General options section and set the Time unit dropdown to Hours
Optional: Give your chart a title and combine, rename, and change the color of any segments
Click Save or Insert
Copy the Configuration Code
Copy the configuration code below, then paste it into a Custom Charts gadget or macro to recreate the chart in your own instance (learn more here)!
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