Custom Charts for Jira

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 What is a Shared Dashboard owner?

When a Shared Dashboard is created, all of the issues in the charts are loaded with the permissions of the Shared Dashboard owner. This user is the last person to save the Shared Dashboard gadget.

This user is also the only one who can edit Custom Charts that are part of the Shared Dashboard.

 How do I change the Shared Dashboard owner?

To change the Shared Dashboard owner, you must be an editor on the Jira dashboard and configure the shared dashboard gadget, then Save. Once you’ve saved the gadget, you are now the owner of the shared dashboard and the only user who can edit any linked Custom Charts on that dashboard.

 How do I show/hide the My Dashboards link in the customer portal?

The My Dashboards link will always show in the portal if the Shared Dashboards feature is enabled.

 What happens if I delete a Shared Dashboard gadget?

Deleting a Shared Dashboard gadget will:

  • Delete the link that was created - users will no longer be able to access the dashboard in the portal or using any direct link to the Shared Dashboard

  • Allow Custom Charts gadgets on the dashboard to be edited by any dashboard editor again

 Can I have more than one Shared Dashboard gadget on a Jira dashboard?

Yes! You can have as many as you want on a dashboard, using the same charts. Each gadget has a unique ID and a unique link, so you can configure different sharing options.

 What happens if I change the link access permissions?

If a user no longer has the permissions to view a Shared Dashboard link, if they have a direct link to the Shared Dashboard, they will not be able to view any charts and will see an error message.

 Why can't I edit a Custom Chart that's linked to a Shared Dashboard gadget?

Because Shared Dashboards load all of the issues with the Shared Dashboard owner permissions, we don’t want any other users to be able to change the charts and potentially expose data.

 Can I use Simple Search with Shared Dashboards?

Currently, Simple Search cannot be used with Shared Dashboards. We’ve limited this currently so that there is no risk of your data (like assignees, reporters, sensitive custom fields, etc.) being exposed. Because more sensitive fields like user pickers are available in Simple Search, we do not currently allow these to be added to your Shared Dashboards.

In the future, we will be looking to allow Simple Search on your Shared Dashboards in a secure way.

 Where is Shared Dashboards available?

Shared Dashboards are available to Jira Cloud instances using Custom Charts for Jira.

 Can I disable Shared Dashboards in my instance?

Yes! Shared Dashboards are currently disabled by default. To disable the feature entirely, you can follow the same instructions that were provided to enable the beta feature and turn off the feature toggle.

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