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With External Share for Confluence and External Share for Jira
you can decide whatever to show comments on shared page or issue:

External Share config form with view comments highlighted

(External Share config form)

Jira Service Desk

Things are a little bit different in Jira Service Desk.
In Jira Service Desk "View comments" is called "View public comments",
and additionally there is option to enable "View internal comments":

External Share config form for JSD issue

(External Share view comment configuration for JSD)

They are directly mapping to Jira Service Desk "Internal note" and "Reply to customer" as:

  • View public comments -> Reply to customer

  • View internal comments -> Internal note

Jira Server & Data Center

On Jira Server comments can be restricted to role or group:

(Jira Server comment section with restriction select)

In this scenario External Share for Jira on server shows only comments on External Page that are not restricted.

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