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JSM Customer Portal Reports
Connect a Confluence knowledge base to a Jira Service Desk Management project and share reports with customers directly in the portal 🖥️
Select a User Impersonation proxy user to load data for users without Jira licenses
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Step 1: Connect your
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JSM Project to a Confluence Knowledge Base
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Step 2: Create a report page
The name of this page is what your JSD JSM Portal users will search for to find this report
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Step 3: Create your Custom Jira Charts
Create your reports using the Custom Jira Charts macro
Enable User Impersonation to display data to portal only users, who can’t see the underlying issues and don’t have a Jira license
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Step 4: View your report page as an article in the
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JSM Portal
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