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titleWhat is the pricing for Custom Charts?
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titleWe have a monthly Cloud subscription to Jira and/or Confluence. How do I buy a Custom Charts licence?

🚧 Content under construction 🚧 As long as you have a valid payment method associated with your Atlassian account, at the end of your free trial your full subscription will begin automatically.

If you have any questions about this process please contact us at support@oldstreetsolutions.com

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titleWe have an annual Cloud subscription to Jira and/or Confluence. How do I buy a Custom Charts licence?

If you have an annual Cloud subscription then you will need to purchase an annual licence for Custom Charts. If you have other add-ons then you should have been through this process before.

  • If you have an Atlassian partner that purchases your licences then they will be able to help you with this

  • If you buy your licences directly from Atlassian then you will need to contact them to get a quote for an annual licence for Custom Charts

If you have any questions about this process please contact us at support@oldstreetsolutions.com

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titleWe are on a Server / Data Center licence for Jira and/or Confluence. How do I buy a Custom Charts licence?
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Navigate to the Marketplace listing, click “Buy it now” and select the hosting type you are using.

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titleCan I try Custom Charts before I buy it?

Yes! You can get a trial from the marketplace to test the app before you buy it.

Additionally, we do have the Reporting Playground available on our website that allows you to view and edit sample charts.

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titleMy instance has 500 users but only 10 need to use Custom Charts. Can I get a licence just for those 10 users?

🚧 Content under construction 🚧 The licencing of apps is controlled by Atlassian. You must purchase the license tier that matches the number of users you have licensed for your host product. For example, if you have a 25-user Confluence license, purchase the Confluence app at the 25-user tier. The app will only function if its license matches or exceeds the tier of the host product – even if only some of your licensed users need to use the app.

For Jira, you must purchase the app license that matches the highest Jira application tier. For example, if you have a 500-User Jira Software license, and a 20-Agent Jira Service Desk license, your Jira apps must be at the 500-User level. 

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titleWhat happens when my trial expires?

🚧 Content under construction 🚧 All your existing Custom Charts will continue to load.

When your trial expires you will no longer be able to edit any existing charts or create new charts until you purchase a valid licence.

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titleWhat happens when I uninstall the app?

🚧 Content under construction 🚧 If you uninstall and re-install Custom Charts no chart data will be lost as it is saved directly to dashboards and pages.

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titleCan I get a discount?

🚧 Content under construction 🚧 If you would like to discuss a discounted price please contact us at support@oldstreetsolutions.com

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titleI need help purchasing my licence, do you know any Atlassian partners that could help?

Yes! 🚧 Content under construction 🚧 Please contact us at support@oldstreetsolutions.com and we can introduce you to our global partner network.

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