Versions Compared

Old Version 18

changes.mady.by.user Old Street Apps

Saved on

compared with

New Version 19

changes.mady.by.user Chris Cooke (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

General Questions

Expand
titleHow actively Is Custom Charts actively being developed?

YesVery actively! We have a whole development team dedicated to building and supporting Custom Charts.

You can follow our latest updates on Twitter.

⠀

Expand
titleDoes Where is Custom Charts have a public feature roadmap?

Yes! You can follow all our recent releases and upcoming features on our actively maintained public feature roadmap.

⠀

Expand
titleI need help, who can I contact?

If you'd like to ask us a question about Custom Charts please raise a ticket in our support portal or send an email to support@oldstreetsolutions.com

Please let us know if you find a bug with our apps so we can fix them as soon as possible!

Our support team is here to help (smile)

⠀

Expand
titleWhich Jira fields are supported by Custom Charts?
Include Page
Hidden_Custom_Fields
Hidden_Custom_Fields
Expand
titleHow can I export my charts?

All charts can be exported directly as PNG, PFD and CSV

https://ossapps.atlassian.net/browse/TRACC-15

Confluence

On Confluence Server & Data Center, exporting pages to PDF or Word will export all charts on the page.

On Confluence Cloud, exporting to PDF and Word is slightly complicated because of a security consideration when saving data. Other apps on Confluence Cloud will save a .png of their app (e.g. a diagram) to the page which is then used for the PDF export. This is fine for a diagram when all users viewing the page see the same data, but Custom Jira Charts loads every page as the user who is currently logged in. This means that each user would potentially see a slightly different chart. While this isn't an insurmountable problem, it's not one that we have found a solution for quite yet but is on our public roadmap.

https://ossapps.atlassian.net/browse/TRACC-41

⠀

Expand
titleHow do I create a chart using a cascading select list?

Currently, it is only possible to directly drive a chart with dynamic values from the first option in a cascading field. However, we do have a feature called Custom JQL that should allow you to build the charts you need. Here is an example that uses the JQL "Cascade Test" = A AND "Cascade Test" = 1 which will find only issues where the value of the cascading field is both A and 1.

⠀

Expand
titleIn future, my company plans to migrate from Server / Data Center to the Atlassian Cloud. Can Custom Charts be migrated to Cloud and are the features different on Cloud?

Custom Charts has identical features on Cloud, Server and Data Center.

Migrating from Confluence Server & Data Center to Confluence Cloud works seamlessly. Simply export a page, space or entire instance and import to your Confluence Cloud site. When you install the Cloud version of the Custom Jira Charts for Confluence app your charts will be configured exactly as before.

Info

Note: Charts with User Impersonation enabled will be imported with User Impersonation turned off. This is to ensure that Custom Charts are secure by default and, therefore, charts must be edited and re-assigned an Impersonation User after importing.

Migrating dashboards with custom gadgets from Jira Server & Data Center to Jira Cloud isn’t currently supported by Atlassian. This feature is a top priority for our development team and we are actively working with Atlassian on this functionality.

...