Jira Service Desk additional features

Owned by Iga Popławska (Unlicensed)
May 02, 2022
1 min read

In service management projects External Shared links have additional features:

 

  • Internal comments

  • Public comments

  • Internal attachments

  • Public attachments

Internal comments are seen as internal notes.

Public comments are seen as replies to customers.

 

This is how comments are displayed:

In the External Share Link:

In the Jira Issue: 

 

Internal attachments are added in comments (as internal notes)

 

Public attachments are added to issues.