Custom Charts for Jira

Security, Data and Permissions

Owned by Morgan Folsom
Last updated: Nov 14, 2022 by Becky Schwartz
2 min read

Permissions

Custom Charts for Jira Cloud permissions required

Act on a user's behalf, even when the user is offline

  • When Custom Charts loads issue data from Jira into the charts, it goes via our servers to perform the calculations to generate the charts

  • We don’t store any issue data on our systems, it just passes through for the calculations

  • So we’re actually only using the first half of the permission “Act on a user's behalf” because we make the requests to Jira as your user

  • This makes sure all Jira user permissions are respected so that each user who views the charts is only shown data that their user is allowed to see

  • We don’t currently use the “when the user is offline” part of the permission so you don’t have to worry about anything changing

  • Custom Charts makes no changes to any data, it only displays data

Write data to the host application

  • This permission allows Custom Charts to save the gadget configuration to your Jira instance

  • This helps to improve security as it means all configuration data for individual charts are stored on your Jira instance by Atlassian

Read data from the host application

  • This permission allows Custom Charts to read the gadget configuration we saved with the write permission so that we can load the Custom Charts

  • It also allows Custom Charts to read the list of custom fields on your instance, so when you’re in the Custom Charts editor you can use the dropdown field picker for “Chart By” and “Group By”

Custom Charts for Confluence Cloud permissions required

Read data from the host application

  • This permission allows Custom Charts to read the content of the page the macro is on to allow the Simple Search macro to look for Custom Jira Charts on the same page and dynamically update the search results.

Data

Issue data stored by Custom Charts

No issue data is stored on our servers. We don’t store any issue data on our systems, it just passes through for the chart calculations.

Cloud servers location for Custom Charts

Custom Charts for Jira (Custom Charts) is hosted and managed within Amazon’s secure data centers and utilizes the Amazon Web Service (AWS) technology. The Amazon servers are located in Germany.

Amazon has published security statements that you can find at the following link: https://aws.amazon.com/security

Security

For Server & Data Center is any outside connection required to use Custom Charts?

No. Custom Charts for Server & Data Center are completely stand-alone applications that require absolutely no outside connection to function.

My company accesses Atlassian Cloud using a VPN or Corporate Network/firewall. Will Custom Charts Cloud still work?

Yes. If you are using Atlassian Cloud Jira and/or Confluence you should be fine using Custom Charts. If you experience any problems it is usually caused by your VPN or Corporate Network/firewall blocking access to our servers.

Ask your IT teams to ensure that access to these URLs is unrestricted: