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This chart displays the average amount of hours it takes each assignee to respond to support requests.

Steps to Configure this Chart in Your Instance

  1. Set the Source to be 1 or multiple Jira Service Management (JSM) projects

  2. Set the Chart type to Tile Chart

  3. Set the Chart by dropdown to Assignee

  4. Set the 3 Calculate dropdowns to:

    1. Average; SLA Time Elapsed; Time to first response

  5. In the Display Options tab on the right side, scroll down to the General options section and set the Time unit dropdown to Hours

  6. Optional: Give your chart a title and combine, rename, and change the color of any segments

  7. Click Save or Insert

Copy the Configuration Code

Copy the configuration code below, then paste it into a Custom Charts gadget or macro to recreate the chart in your own instance (learn more here)!

{"id":"MIBgHAogIgLEA","title":"Q","titleType":"MICQggSgKkA","searchType":"AoJQ8gUgogwgKgZSA","aggregations":"NobwRALgngDgpmAXGAggNQKICUUHENgA0YAhgOZkBOcZJEcAQlEmAMYCuAzhAPYC2AWlYALEpQicBnADYkBEAJZ84AuLJic4AEyJhlEEknCbpcVvS0BlWQEkdyDt34AzBWq0B9AIwAGHwGZ-XVluAGEoVlMAeQA7aWZEZxJpTQBfVIBdIA","query":"Q","customColumns":"NoXSA","projects":"NobwRA1gpgnmBcYDKBVACmANGAdgQwFsoFkBXAB3IHsAnAFwAIGAKVNASjAF8BdIA","displayOptions":"N4IgzgFg9g7gQlATgEwKaJALgGYEMA2YqANONDACq4BG+qACugMaoB2ALmFu4gK4llYVWqgCSYMPy6Ye-UpFgAtdFABqBfgBkaqQljyEBCylHYEAwlF4dufI+QqmLUfLwC2rW3MEwA4oisABzgATy97WE1UAHM2ZHD5cgANAEEADwBLMG1qXQSfAE10rJy8mTtEoSgXdgzAgHlWOFxEAAkoADd0fNxedigAJVRsRFRIfQIiUgJ8WHrA2qhWMABZNl4e-FmYAFE0wKR2fONi7Ji4y2sj8u8TzLPY1mRGRBYbHEmBJggW9goQwKoLAgCiiTQ7ECkQGvNjsAAiWUC+FwYUwIFUKU0AFUIdN7gBlcgvN7XAxTHzKALE2GlPQfQxQ5iwhFgJEoigZOjAjHY3EgaEkllskL0DJAtE8nEAfXoOwG5h2ADkKJD+UyOELkSFTtzMdLZfKlSrSEwCExeMj2Ax1WZYvVsMCKPUKJjVXRHs8oGAMotPGiUn0oG7zk9tCErNcQAH+qrauw6Cl8Bloqw3LDgQrlXLVWgwExEHVffQvT6MktgQh2P03KrjFiiIhRG5oWAlrhfRMGSAmEmmABrCgQAK8aIQTvk91xAaRDJuH1YACspFqdHMP0Q7FEVrcYBe05gi9I2vua9+rVQyYg7E0s-nmAATAA2AAMlRgcLG+cLZb9sgiMFpaQ-zfRV3FyRBLFcDxjnIcRJFQf5AXHARWDA9B-CCDJWGiYFFXqKVfAGeosXoURFV8VVULccD6FGJgsh-LBXzVGEOFwWJaNQejvXLTAAEZpmiaJRmidsfw5NMsVYO8QDhFICnxVV2OEmIxKWCTUHaXhEAGNSsAADhNdwLTErpHDMfBkNIZAWj7FYoDQKyfEcGo6kaRVcDTdougwelyWMSxqKw1BkAAKQAR0svyBGPLIpJky4bGs9tUAAMSQNx22BOSCilVLRAGfEKClfFWnqAZjR8doCwALyWCyb1YMYnOMVR0FqU18G89BGvFYCfF608N0sVgmqYWpsN6oCKhAZAshoOhWgBdAk1YPtpDJVAAF8gA","series1":"N4IgxgFghgTgLgIQJ4EkAmIBcIoGdcCWA5gHYCmZIANCLmUQLZkly4DCA9iQGbECuMKHAJcsoAG4B9AGwAmAJwB2AMyKARvICMUWWrTcADAcUH5AVmVh5AFjEgCJNGQAeWAzTqNmrLAG1QBBjYUnJKqhrauvpGJuaWNtQg4lAANnyU2KEq6lo6eobGphZWtjQkUExYIACCDAQwAA6wuFAABADKEATJiQ7cHFgkfCkpNC5wZDDlKShgXACqMCmDwykAvgC6NHMpHDBVAMRq3LLSRoniBIRqKRlwMOlrNCGaYNbSaJqWZMrSZrJGaRQTRoGJBAKOFxYTQeehMFi4PwBIJJGSvd6fb6-f6A4Gg4wYZ6pdJVaToj5fMA-P4AgxAkFgxLlSrYaqOJCtBCwADWk16PAGmCGIzGzgmU1SswWSxWI022w4u322AO1nUYAAHFALlcCDc7g8yE9UWSyB8dIpFBqwGppPIYpprBruFAwGA7A4nK5MLJYV4EUj7CiXma0BarTa7Q6nS63RdiRkQKbzbJLdbbfbjI7na73WUKomEGQwNyOe1IAB3WBwABe-P6stGIHGk2mUpIi2WQtW8vAir2h243A1anOz11+qw90ezxkqlkmjM8jDS8sag1slkZHkAOk3DMHsh3uUfvhPkw-iDVRC88Xy6gq5tG63O7p+-jaUT0lvS5X8jXz7bru775iyIBFiQrQALJkFAhL2AKjaiuKbZzB2MrdnKWx9kqg5kLapw6tctxToaxpSGYZgmGYGqYNwaBqGABhmGgygALTSNYrFsdY1iyGgbHyPIGrWGx2SyBqyjOtYUBqBkEJelg1int4iIXsi16SJR1G0fRjHMdxnHcbx-GCcJoniZJ0myZQRKflU2nMbpDFMSx7FGexJkCUJIlifOVncDJclMgWVRsBAMBXK0ADS3j1oKwpNi2EozGhnaNr2OwDiq1gGMoCilEkE4kZg05GrO36aposjWNwIKWso1hqJRBhgCCaBboeimYGYKkBupV7BHOVU1XVaANU1LVtWgHW2UkCakpYGrVbV9UqJNZite1nWgYmnACHA5AcgAChwirxUhzZiq2kppRhiWZf2yogAcTjKJtahEXqJVleRc74WY9HfnlBguooDEagY1pmIxXVQpg0h9eel6BJp34A0Dygg2DENQ2AMN5vN9mZMoGNoMDWM4+ueMEyFYEAFIFrgrQABJ8PgZBIBdmFJddKXtulPOPbhKqApxhWXMRBozqijk0QjZBmHxwIGGxSsPjx1g-IJ6iicoSj6PIYBQIYXFw96ihI2pKPBlpVFOQrSuyCrasyWYmva0oah6wb3BGybBhm3ZJLYHLtHSIryuaKr6vu7xnu62x+vg37xum-BzKJtFFQECkrQAFqwEgkBwNqNB9AlqzITdqXSl2D3YVlz0HNwYBoGAijSF9k6lWRs5h5gUCwYoroGLIYlmG1PGBYoglyWobEzRqSiWmg1g2PI5tYBqVuBqjQ0D0PUAj0x4+KJPmjT2qc-4YvaDL5a4Pr+vH4hyAh-D6PZ8X1fs-yPPd8H6r2fpvXaVRoowBrEgXANY4AcG4JyDgRAwwkG5olau-M7r1x7I3J6hxNCMRBHNSW31pblRNIHTiigFAGDUFaXKgJ7Sgg0IoLemB5C7wGvvCh7w1Q0LoSJIwdImG0KUK-L8lC+H2gEQw4RBhmFiLAdgKCewiBQEggAMUVLgDgDA0FVyuihW6dcMq4JFi9ZafwwBd3HFLUiMsQgSWUOTYcy1lDKDUKON80g3SyVkGw6OnCbZoycS4jUbiPFeL3D442ah-HBy-KEvc4SviRMBNwGJfi6aJgACpdCgEQDgrQABKeoyD1AGOXRCPMMGoRMULMx2UXrcHwsJTQ3cfp92bAwBocAuaYAUvDTQMJaBwlUnvFEZAel9PEZdTOVR5jlHwMQcg8EK6XWSnU9C2CsIKnMQcESZBdCfVsaQ+x5CKKwTQJtKAQlpCeJtLQjU2l24PgCb6UZ-pkYaQPlcm5dyHmjnXC842B4EkOT+QYW58h7mMSBc8qirywUgHmdgAAMnwbkeBWj0z4GgAgxtuT6JFIYmuAt7o4L2U0g4RgNRhhsUVOxvcHFzlbibMg1hFzk2kBqMgS9iwnCVgEk8nyzzWx+SaZQbKWmcpYtIHlfL74CtkEK8FJNpUcq5fK3l-KwCCsKqikAAA1FIcE2jtA4IAbCBIAEGJbzIxtdtmmKpc3CwHKTgdLIX9GGoITj300HuQOZBQbCQMIrOCB4BkIW6o6IJEqKJ6FBvxSxptg1+0huG65szQ6Jr9SmoNIaM1mAjdkqojMSytAAPIpDQB0e4FA4B2tqcYp1DSXWHFYmoTQRzPXnL+mSGFYBZC-G9s4mGuJbRmAjtqKNnohm9VFeMrhtsB0+OHfc6wY6omyT+NO7NSZNCDvXaO6527J17qUTUPQwxWi+GrbW9o9ayBwA6IqPgwguAbCbaSzB9SG7tpVCoWQBRe3MouVpMAUqoYmDguZZqC4oZ-DTAExGi7+rBIPpBwwGoYNoDg-8aOGokNWn3ZPKDOGoV4ZEvBwjxGNSluwPeutMAG2tGqA0BoiIqkNhqT+rZgt-04WpUOJQxbQO-X7vbeW3BvbQ0ooJKAvk+L7kEiCUSMNnnQ2sTDfxs6jzQktmh75g1ZZSd0rJ-G8n5CKdEsp92Wg15q2BVpv4cTSNmbohZyi9mbM8WA-ZtTTnNP42025y94VIq4GEOokp5TICTEbdxyuJLNktoE5SoTzd5V6qgMocTXTLmgxknaMkeGWLyOsw+PlU6Ak7yM+KkzhXApQBKyCcwoI8NQCq9chlyRibvzTcVmFbXyude6zVy9ABxWSkUyB5wAOoEDm9yDgDRtHcltUljZfN+MUt2Zlw4yg4Kk3o6cnuEnZY-ADToPV1hrEbjDSoDepNdODO9IeuNjWtJXaBLIW792ARkCe+vF7pGfs3cCgDx7+sQc9svYzBgqQyCs1gJF79qXHXpf203QcvizDtLO50llk8Ta-FMOEEETFn6KGs8OWwenuoAk+9wiiacyf-nUJTwONgacmxEqRtnZwOddvbtztUtP+eXoAKI7dSB0aALHWj9BgDi+oZcEI8fQXxtLe31iNObkOPcHj8uPGNIjuAkB2gFg0UtmtakXQpDoDQIgMAOB8AaGwPAxsnA27m2ge3qQncgHZmQTgSo1JlRoHsJwkUSBECqE4XAVJHAOHjx4CAHAKz50mBwfa-UHdB6bmijgJYsAF6NEAA","jiraFields":"NobwRAlgJmBcYEMDOSIHMB2BTLYA0YGCAtrvAIIrra4EDGANggK5JYByJZiVmO+YRizYBJGPGSo+tMEjoALLMQRxwAFwCeAB26ssAJwEQ1SpHAzMGDeqzUB7YucvXZGpCccTeNMAF9feODQcIK2DgBmEFgMUAD6AIwADIkAzCkCRKQhACoQpAAE9vmR+u75+lhIWnYYbAJCepxZ8LkFRSVlFVU1dfRMemIhdOHASakpALoCcorKqmCaOiFIUAC0bPoAbhB00Vib0QhoFUpYGGpGHmawFlY27g5DDgB0CGpMVAgYzxvbu1CVADWsBW6yYq0i0RgBCQbg8Tis-gmQA","version":"1"}

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