Customize Shared Dashboards

Custom Charts Shared Dashboards allow users to share entire dashboards of charts with internal and external users on Jira Cloud.

Users can display Custom Charts in the Jira Service Management portal, or internally like a wallboard.

Creating a Shared Dashboard

While editing your dashboard, click Add gadget
In the gadget search bar, search for Shared Dashboard. Click to Add the “Custom Charts Shared Dashboard” gadget
Configure the way you’d like your Shared Dashboard to appear using the settings below:

Live Preview

Configure the way the Custom Charts gadgets will appear on the Shared Dashboard. All gadgets you have added to the Jira Dashboard (except Simple Search) will automatically appear

Option	Description
	Click and drag to reorder the gadgets on the Shared Dashboard
	Click to remove the gadget from the Shared Dashboard
	If you remove a gadget, click to re-add the gadget
	If the gadget in Edit mode is in fullscreen, chart previews are not available. This icon verifies the gadgets will appear on the Shared Dashboard
	Click to open a preview of the Shared Dashboard in a new tab
	Click to turn on darkmode for the Shared Dashboard
	Displays the Jira account that the chart on the data will be loaded as

Jira Dashboard with Custom Charts gadgets on it

Shared Dashboard Gadget in Edit Mode with Custom Charts Reports Laid Out

In the Live Preview	In the Additional Settings and Link Access Permissions

All Custom Charts gadgets that you’ve already added to your Jira dashboard will be visible here. Drag and drop the various gadgets to reposition them on your Shared Dashboard Click the Trashcan icon to the right of the name of each gadget to remove the ones you do not want to include in your Shared Dashboard Use the Green chainlink to ensure each gadget appears on the Shared Dashboard	Title (Required): This will be populated by default with the Jira dashboard name, and can be edited Layout: adjust the column layout for your Shared Dashboard Theme: choose light mode or dark mode Link Access Permissions: this setting controls who can access the link to your Shared Dashboard. See below for more details on Link Access Permissions

Shared Dashboard Settings

Setting	Description
	Enter a title for the Shared Dashboard in the text box. This title shows at the top of the Shared Dashboard.
	Choose the layout of the Shared Dashboard by clicking on a specific tile. The layout options align with Confluence page layouts.
	Choose whether you want your Shared Dashboard to appear in light mode or dark mode.
Link Access Permissions
	COMING SOON Select this option to give any one access to the Shared Dashboard, even if they do not have access to your Jira instance. Follow along with our progress on this feature here: TRACC-131 - Getting issue details... STATUS
	COMING SOON Select this option to give any one who has the Access code access to the Shared Dashboard, even if they do not have access to your Jira instance. Create your own Access code by entering your desired code in the text box next to Access code Follow along with our progress on this feature here: TRACC-131 - Getting issue details... STATUS
	Select this option to give customers in a Jira Service Management (JSM) access to the Shared Dashboard via the JSM Portal. JSM Project dropdown: Required. Select any JSM project(s) where the Shared Dashboard link should appear in the portal. This makes the Shared Dashboard link available to all Customers of that service desk Organization dropdown: If you’d like to give a subset of customers access to the Shared Dashboard link, select any JSM customer organization that houses those customers Portal user dropdown: If you’d like to give specific portal user(s) access to the Shared Dashboard link only, select them from this dropdown
	Select this option to give users with access to the Jira Dashboard the ability to display the Shared Dashboard as a wallboard
	Use the toggle to give Shared Dashboard viewers the ability to click into the displayed Jira issues and see their details.

Shared Dashboards Data Restrictions

Shared Dashboard Owner

When a Shared Dashboard is created, all of the issues in the charts are loaded with the permissions of the Shared Dashboard owner. This user is the last person to save the Shared Dashboard gadget.

This user is also the only one who can edit Custom Charts that are part of the Shared Dashboard. For additional details on changing the Shared Dashboard owner, navigate here.