Page Comparison

Anyone (Public) with an access code

Any user with access to this link and who has entered in the provided access code will be able to view this dashboard, with data loaded as the dashboard owner.

Anyone (Public)

Any user with access to this link will be able to view this dashboard, with data loaded as the dashboard owner.

JSM portal users

This Shared Dashboard will be visible in the Jira Service Management customer portal for users in the selected JSM project, with the following restrictions:

• Only issues where the portal user is the reporter or request participant will be available

  • Eg. All customers of the Support project will see the Shared Dashboard, and the charts will show only tickets they created or were added as a participant to.

• If an organization has been selected, only issues where the organization on the issue matches the selected organization will be available

  • Eg. Only users part of Organization A will see the charts in the Support project, and they will only see charts for issues that have had their Organization added to them.

• If a portal user has been selected, the dashboard will only show to that user, and only issues where that user is the reporter or request participant will be available.

  • Eg. Tom is the only person who will see the Shared Dashboard in the Support portal, and he will only see tickets that he created or was added as a participant to.

Only users with access to this Jira dashboard

Licensed Jira users can see this Shared Dashboard if the Jira dashboard has been shared with them.