Jira Service Management

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Let us know your ideas or pain points and we'll see how we can help!","callToAction":"Idea for a new app","introHtml":"Suggest an idea for a new app that we could build to help you and your team.","icon":10568,"iconUrl":"https://ossapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[],"key":""},{"id":"11","name":"Licensing & Sales requests: Please use the Tempo Portal","descriptionHtml":"Dear Customer / Partner,\nOur SalesOps team has already migrated to our new home in the Tempo Portal:\nIf you are a Customer, please use this link: <a href=\"https://bit.ly/Tempo-Customer-Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://bit.ly/Tempo-Customer-Support</a> (Product = 'Other')\nIf you're an Atlassian Partner, please use this link: <a href=\"https://bit.ly/Tempo-Partner-Portal\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://bit.ly/Tempo-Partner-Portal</a> (Product = 'Other')\nThank you kindly,\nSalesOps Team, Custom Charts","callToAction":"Licensing & Sales requests: Please use the Tempo Portal","introHtml":"Our SalesOps team has already migrated to our new home in the Tempo Portal: > If you are a Customer, please use this link: <a href=\"https://bit.ly/Tempo-Customer-Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://bit.ly/Tempo-Customer-Support</a> > If you're an Atlassian Partner, please use this link: <a href=\"https://bit.ly/Tempo-Partner-Portal\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://bit.ly/Tempo-Partner-Portal</a>","icon":10565,"iconUrl":"https://ossapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Something not working? Let us know!","icon":10574,"iconUrl":"https://ossapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"We're working hard to bring new features to all of our apps. If there's something new you would like to see please let us know!","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature you'd like to see in one of our existing apps.","icon":10564,"iconUrl":"https://ossapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"49","name":"Team 23 Requests","descriptionHtml":"Thanks for meeting us at Team 23. How can we help you further!??","callToAction":"Team 23 Requests","introHtml":"The Custom Charts Team 23 Request Type","icon":10554,"iconUrl":"https://ossapps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[],"key":""},{"id":"13","name":"Training request","descriptionHtml":"Please use the Training Information field below to provide some additional context around your training needs, including:\n<ul>\n <li>Number of users attending the training</li>\n <li>Attendee experience with Custom Charts</li>\n <li>What you are hoping to get out of the training session</li>\n <li>Attendee time zone(s)</li>\n</ul>","callToAction":"Training request","introHtml":"Want a complimentary Custom Charts training? 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We kindly request you to discontinue using this email address for any future support requests.\nFor your current open support requests here at <a href=\"https://ossapps.atlassian.net/servicedesk/customer/portal/1\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://ossapps.atlassian.net/servicedesk/customer/portal/1</a>, accessible through the button “Requests”, we will continue to provide support and prioritize their resolution.\nWe encourage you to open support tickets on our new support portal for any new support requests. You can access the portal at the following URL: <a href=\"https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1065\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1065</a>\nOur new support portal provides a user-friendly interface where you can submit support tickets, track their progress, and communicate with our dedicated support team. By centralizing our support operations in this manner, we can provide more timely and personalized assistance to meet your needs effectively.\nThank you for your cooperation and understanding during this transition. We value your business and remain committed to providing you with exceptional support.\n<a href=\"https://ossapps.atlassian.net/wiki/spaces/CCFJ/pages/2669903929/Support+for+other+Old+Street+apps\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">For support for apps other than Custom Charts, see our documentation. </a>","defaultLanguageHeader":"","defaultLanguageMessage":"\\\\\nDear Valued Customer,\n\nAs part of our ongoing efforts to enhance our customer experience, we have made changes to our support channels.\n\nEffective immediately, the email address support@oldstreetsolutions.com is no longer monitored for customer support inquiries. We kindly request you to discontinue using this email address for any future support requests.\n\nFor your current open support requests here at https://ossapps.atlassian.net/servicedesk/customer/portal/1, accessible through the button “Requests”, we will continue to provide support and prioritize their resolution. \n\nWe encourage you to open support tickets on our new support portal for any new support requests. You can access the portal at the following URL: \nhttps://tempo-io.atlassian.net/servicedesk/customer/portal/6/group/1065 \n\nOur new support portal provides a user-friendly interface where you can submit support tickets, track their progress, and communicate with our dedicated support team. By centralizing our support operations in this manner, we can provide more timely and personalized assistance to meet your needs effectively.\n\nThank you for your cooperation and understanding during this transition. We value your business and remain committed to providing you with exceptional support.\n\n[For support for apps other than Custom Charts, see our documentation. |https://ossapps.atlassian.net/wiki/spaces/CCFJ/pages/2669903929/Support+for+other+Old+Street+apps]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwZGI0ZDM5MS1mMTRjLTQwOWItYjk5Ni1hZGQ0N2UzN2U1ZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDIwNzk2NjEsIm5iZiI6MTcwMjA3ODQ2MX0.2b7JZBlonYmu6OA51HAcWS3a76nVrSE_1UfAGWkxQHM","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"0db4d391-f14c-409b-b996-add47e37e5fc","tokenDurationInMins":20}},"sharedPortal":{"name":"Old Street Solutions Support","description":"Welcome to the help center - we're here to help! 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